Course Specification
Course Objectives
On completion of this workshop delegates will be able to:
 Identify effective communication habits
Choose an effective listening style
Structure questions elegantly and excellently
Communicate with confidence and congruence
Understand how to communicate more effectively
Communicate with flexibility
Identify body language patterns and build elegant rapport
Who Is The Course For?
People can not not communicate. So why do we sometimes not hear what we see or feel. Ensure the message you communicate is congruent with your meaning. Use this workshop to break the communication habits that are not giving you your desired results.
Would you like to be on the same wavelength as your customers, colleagues, and family? How easier would communication be if you were both singing of the same hymn sheet? What if you were communicating to enable all to see the big picture?
Be the best you can be by enhancing excellent communication skills.
Duration / Format
A one-day workshop. Communication skills will be reviewed and developed in this interactive workshop. Excellence will be gained through practical exercises and discussion.
Results will be evident immediately. A commitment and continuation of the new habits will ensure longevity and success.
Course Contents
This workshop will include:
Introductions
Language deletions, distortions and generalisations
Building rapport and body language
Listen carefully
Questioning effectively
Language patterns
|
